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UNDERWEAR

Swimwear and lingerie can be exchanged if the size is available; delivery costs are borne by the buyer.

Exchange conditions:

1. The item is clean, without perfume scent.

2. All tags and labels are preserved.

3. Swimwear and bodysuits must have the hygienic sticker preserved on the briefs.

The return period for exchange is 14 days from the moment the package is received.

CLOTHING

The buyer has the right to return or exchange goods of proper quality within 14 (fourteen) calendar days from the date of receipt (the purchase day is not included), provided all the following requirements are met:

  • the item has not been used;

  • the commercial appearance and consumer properties are preserved;

  • tags, seals, and labels are preserved;

  • a payment document is available.

REFUND PERIOD

Refunds are processed within up to 5 business days after the item is received at the warehouse and the return is confirmed.

REFUND METHOD

Funds are returned to the same account from which the payment was made.

RETURN SHIPPING COST

The cost of return shipping is paid by the client.

In case of a manufacturing defect or an error on our part (discrepancy in quality or appearance of the product), we cover the shipping costs.

RETURN ADDRESS

The return shipping address is provided after agreement with the manager.

HOW TO PROCESS A RETURN OR EXCHANGE

Step 1. Contact us
Write to our manager on Telegram https://t.me/missticlingerie and inform them about your desire to process a return or exchange. We will check the order details and advise on the next steps. Contact phone number: + 380 (99) 450 05 04

Step 2. Fill out the application
After contacting us, you will be provided with a return/exchange application form. Please fill it out and send it to us.

Step 3. Get the shipping address
The manager will provide the current return address.
Important: do not send the item without prior agreement, as the address may differ.

Step 4. Ship the item
Send the item via delivery service and keep the waybill (TTN).
Return shipping is paid by the client.
In case of a confirmed defect or an error on our part, we pay for shipping.

Step 5. Await decision and refund
After receiving and checking the item, we will:

  • process the exchange, or

  • issue a refund within up to 5 business days.

IMPORTANT

The item must be unused, with tags preserved, and in its original packaging.

If you have any questions or complaints, please contact:
📩 info@misstic.com.ua